Complaints procedure:

Our business is covered by the Financial Ombudsman. Any financial services complaints we cannot settle may be referred to the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/).

A copy of our complaints handling procedures can be supplied upon request. If you have a complaint or would like a copy of these procedures, please contact us at:

Commercial Processing Centre Limited. 4 Chandlers House, Hampton Mews, 192-195 Sparrows Hearne, Bushey, Herts. WD23 1FL

Company details:

Commercial Processing Centre Limited is a company registered in England and Wales.

Registered address; Capel House, Temple Close, Watford, Herts. WD17 3DR

Operating address; Commercial Processing Centre Limited. 4 Chandlers House, Hampton Mews, 192-195 Sparrows Hearne, Bushey, Herts. WD23 1FL

Registered company number: 5840701

Site usage:

This site does not automatically collect or store personal information regarding its users. The site may log the IP Address and Session Information, such as the duration of visit and type of software used to access the site. This data is used solely for the administration of the site and for statistical purposes to enable us to evaluate the services offered.

We may ask you for personal information in order to make available specific services you wish to take part in such as newsletters, of financial services. In each case we will use the information to provide you with the specified services. We will also use and retain information regarding regulated services in order to comply with the requirements of the Financial Conduct Authority and may transmit data to our auditors and regulators for the purposes of compliance with the requirements of the Financial Conduct Authority. This may include transmission of information outside the European Economic Area. Where this is the case your information will be treated in accordance with the UK Data Protection Act 1998.

Where we wish to collect information for the purposes of marketing we will make this clear before any information is collected.

This privacy statement applies to all pages within the regulated site.

This site contains outline information only. The content is subject to change without notice, and may not be used as the basis for any contract.

Information from this site may not be copied or distributed without the prior written permission of Commercial Processing Centre.

Cookie statement

We do not use cookies for the collection of personal information; however they may be used to store information regarding your visits to the site, and to recall information previously entered by yourself for the purposes of site interaction, and for us to collect anonymous visitor statistics. This information will be stored on your computer only and will not be collected, stored or processed by us.